- Where is my order?
You will receive an email once your order has been dispatched.
- I Have Seen A Product But It No Longer Seems To Be In Stock
We understand how frustrating it is that the item you are you’re totally in love with is currently out of stock. We continue to advertise these items as they’re usually paired with another item. We often restock our hottest items and if that is not possible we replace them with a similar style. Restock informations and updates will always be posted on our instagram page.
- Can I Exchange An Item?
All Sales Are Final* We do not accept returns, exchanges or refunds. Please note, we reserve the right to refuse all returns. In the unlikely event that a product arrives not as described, we will only issue refunds for damaged/missing products within 14 days of receipt of the package. Customer must provide photos of the issue, including packing slip.
- Can I Cancel My Order?
Once an order has been placed, we are unable cancel it or change it.
- Why Has My Order Been Cancelled?
Sometimes our items sell out very quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. We promise that these cases are rare. If an item in your order sells out, we will contact you within 48 hours to confirm the cancelation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item. In other cases, if the billing information and shipping addresses cannot be verified through our merchant your order may be canceled. In this case, you will need to try replacing your order using an alternate payment method.
- What Happens If I Forget To Use A Discount Code?
Once your order has been placed we will not make changes to your total as we are unable to manually add the discount. Please note that this discount may be used on your next order if the code is still valid.
- Why Won’t My Discount Code Work?
Your Code: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout. Expiry Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid. Eligible Items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. Unique Codes: If you are lucky enough to receive a unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once.