– Where is my order?
You will receive an email once your order has been dispatched from our location which will contain your Colissimo or Mondial Relay Tracking Number. Please keep in mind that it may take French Post Office up to 48 business hours to provide tracking updates. If you see a “not found/error” message when attempting to track your package, please allow 48 business hours for an update to be shown. If you are not available to sign for your package when a home delivery attempt is made, your package will be held at your local Post Office until you request a redelivery or pick it up yourself.
– How can I track my package?
Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly on your http://parcelsapp.com/en
– I have seen a product but it no longer seems to be in stock
We understand how frustrating it is that the item you are you’re totally in love with is currently out of stock. We continue to advertise these items as they’re usually paired with another item. Restock dates vary depending on product availability. We often restock our hottest items and if that is not possible we replace them with a similar style. Please keep checking back on our site and Instagram page for any restock updates. Please sign up for our emails and follow our Instagram page to find out when your favorite products will be back in stock!
– I refused my delivery, where is my refund?
Please be advised that refused or unclaimed orders will not be refunded.
– Can I cancel my order?
No, we are very quick at processing orders to make sure that you receive yours as soon as possible. Once an order has been placed, we are unable cancel it.
– Why has my order been cancelled?
Sometimes our items sell out very quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. We promise that these cases are rare. If an item in your order sells out, we will contact you within 48 hours to confirm the cancelation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.
In other cases, if the billing information and shipping addresses cannot be verified through our merchant your order may be canceled. In this case, you will need to try replacing your order using an alternate payment method.
– What should I do if I receive an incorrect or faulty item?
We’re sorry to hear that you’ve received an incorrect or faulty item. Please send us an email to email@example.com within 6 hours of receiving your package with your order number and unboxing video proof of both the incorrect/faulty item as well as the packing slip. Failure to report a faulty item within 6 hours of receiving your package and without the unboxing video will result in our inability to replace the item.
– What happens if I forget to use a discount code?
Once your order has been placed we will not make changes to your total as we are unable to manually add the discount. Please note that this discount may be used on your next order if the code is still valid.
-Why won’t my discount code work?
Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout. Expiry Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid. Eligible Items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. Unique Codes: If you are lucky enough to receive a unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once.
– How long does it take to receive a store credit?
When we receive your return, we will process the return within 5 business days. Once your return has been processed and your store credit issued, you will receive a store credit code at the email address which you provided at the time of your purchase. Please check your email inbox as well as the spam folders for this gift card/store credit code.
How can I contact your customer service team?
Please email us at firstname.lastname@example.org
– I emailed your customer service team. When should I expect a response?
We will respond to all emails as soon as possible.